{"id":1023,"date":"2022-02-23T13:19:09","date_gmt":"2022-02-23T13:19:09","guid":{"rendered":"https:\/\/drmagictruffles.com\/contact\/"},"modified":"2025-11-20T11:44:12","modified_gmt":"2025-11-20T11:44:12","slug":"contact","status":"publish","type":"page","link":"https:\/\/drmagictruffles.com\/en\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_1589551756\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-1098983125\">\n\n\n\t<div id=\"col-2122795113\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >FREQUENTLY ASKED QUESTIONS<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<h3><strong>Before you contact us, check if your question is answered below.<\/strong><\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3751676345\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3751676345-label\" class=\"accordion-title plain\" href=\"#accordion-item-place-an-order\" aria-expanded=\"false\" aria-controls=\"accordion-3751676345-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Place an order<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3751676345-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3751676345-label\">\n\t\t\t\n\n<p>Placing an order at Drmagictruffles.com is very easy. You are ready after following these 3 simple steps. If you still have questions, you can always contact us.<\/p>\n<ol>\n<li>Add a product to your shopping cart.<br \/>Proceed to checkout.<\/li>\n<li>Enter your information.<br \/>Check your order.<\/li>\n<li>Checkout your order.<br \/>We will send a confirmation email within an hour.<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1632146940\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1632146940-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-does-it-take-before-i-receive-the-products?\" aria-expanded=\"false\" aria-controls=\"accordion-1632146940-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long does it take before I receive the products?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1632146940-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1632146940-label\">\n\t\t\t\n\n<p>All products on our website are in stock. As a result, all (paid) orders before 4 p.m. are shipped the same day and you generally have them at home the next day.<\/p>\n<p>If you want to receive the order today, choose the DHL Today option if the order is placed before 12:30 PM, it will be delivered the same day between 18:30 and 22:00.<br \/>\nThis option only applies to Dutch consumers.<\/p>\n<p>If it happens that an item turns out to be out of stock, we will contact you about this.<\/p>\n<p>Do you have to work during the day but want to make sure you don&#8217;t miss out on your package? Then you can also change the delivery appointment to have the shipment delivered at a later time or to forward it to a Parcel location.<br \/>\nYou can change this option via track and trace. You will receive the track and trace when the shipment has been sent.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-549363607\" class=\"accordion-item\">\n\t\t<a id=\"accordion-549363607-label\" class=\"accordion-title plain\" href=\"#accordion-item-which-payment-methods-are-accepted-in-the-online-shop\" aria-expanded=\"false\" aria-controls=\"accordion-549363607-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Which payment methods are accepted in the Online Shop<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-549363607-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-549363607-label\">\n\t\t\t\n\n<p>iDEAL is the most used online payment method in the Netherlands. Logical because it is safe, fast and anyone who does internet banking can use it. iDEAL payments take place in your own trusted internet banking environment.<\/p>\n<p>If you want to use this payment method, choose &#8216;iDEAL&#8217; on our checkout page. Upon successful payment, you will be returned to our website and your order has been placed. We will receive a confirmation and will process your order immediately.<\/p>\n<p>Bancontact :<br \/>\nYou can pay with Bancontact in a trusted, safe and easy way via internet banking from your own bank, if you have a Belgian bank account.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2528632749\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2528632749-label\" class=\"accordion-title plain\" href=\"#accordion-item-change-or-cancel-order\" aria-expanded=\"false\" aria-controls=\"accordion-2528632749-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Change or cancel order<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2528632749-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2528632749-label\">\n\t\t\t\n\n<p>It may happen that you accidentally order the wrong item, or it turns out that it is not necessary at all. In such a case, please contact us immediately. If your order has not yet left our warehouse, we can often still change or cancel it. If the shipment has already been sent, different conditions apply and unfortunately we can no longer take fresh products back.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2551551018\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2551551018-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-i-receive-an-invoice-for-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-2551551018-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Will I receive an invoice for my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2551551018-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2551551018-label\">\n\t\t\t\n\n<p>When the order has been placed you will receive an order confirmation.<br \/>\nWhen the order has been shipped you will receive an invoice for your order.<br \/>\nYou will also receive an email with a link with which you can track the shipment<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2967212116\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2967212116-label\" class=\"accordion-title plain\" href=\"#accordion-item-grow-kit-reimbursement\" aria-expanded=\"false\" aria-controls=\"accordion-2967212116-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Grow Kit Reimbursement<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2967212116-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2967212116-label\">\n\t\t\t\n\n<p>Mushroom grow kits are susceptible to infection and bacteria.<\/p>\n<p>Manufacturers indicate that a grow kit that doesn&#8217;t produce mushrooms one month after setting it up can no longer be saved.<\/p>\n<p>It is therefore important to set up the grow kit within 2 days of receipt and report any problems to us within 4 weeks of delivery.<\/p>\n<p>If a grow kit isn&#8217;t functioning properly, it may be eligible for the manufacturer&#8217;s warranty, and we can initiate the reimbursement process.<\/p>\n<p>You can easily do this by sending an email to our customer service at:<\/p>\n<p><strong>Please include:<\/strong><\/p>\n<p><strong>A photo of the setup\/grow kit<\/strong><br \/><strong>A clear explanation of everything you did to grow the grow kit up to the point of the complaint<\/strong><\/p>\n<p>Upon receipt of your email, we will initiate the reimbursement process.<\/p>\n<p>You&#8217;ll receive a clear response from us, possibly with instructions on how to salvage the grow kit.<\/p>\n<p>If it turns out the grow kit can no longer be repaired even after our advice, you&#8217;ll receive a voucher to spend at drmagictruffles.com.<\/p>\n<p>Please note: A grow kit that has already been reimbursed is not eligible for reimbursement again.<\/p>\n<p>We request that you report any defects to us as soon as possible after discovering them.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-377789346\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >SEND US AN E-MAIL<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2124-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"2124\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/1023#wpcf7-f2124-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"2124\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2124-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Your name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your email address<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Topic<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your message (optional)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Verzenden\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1589551756 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_329254608\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-2092326086\">\n\n\n\t<div id=\"col-1413939177\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"row\"  id=\"row-1742111634\">\n\n\n\t<div id=\"col-1512457901\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"row\"  id=\"row-1883600023\">\n\n\n\t<div id=\"col-1581226813\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"row\"  id=\"row-1986715415\">\n\n\n\t<div id=\"col-86175063\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Company details :<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n\t<div id=\"text-690615273\" class=\"text\">\n\t\t\n\n<p>Drmagictruffles.com<br>\nLaan van s-Gravenmade 40r (No pick-up address!!)<br>\n2495AJ The Hague<br>\nChamber of Commerce: 73165190<br>\nVAT: NL859381742B01<\/p>\n<p>For all your questions regarding your order, please contact:<br>\ninfo@drmagictruffles.com<\/p>\n<p>Or call : (+31) 854015489<\/p>\n\t\t\n<style>\n#text-690615273 {\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_329254608 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1023","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/drmagictruffles.com\/en\/wp-json\/wp\/v2\/pages\/1023","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/drmagictruffles.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/drmagictruffles.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/drmagictruffles.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/drmagictruffles.com\/en\/wp-json\/wp\/v2\/comments?post=1023"}],"version-history":[{"count":4,"href":"https:\/\/drmagictruffles.com\/en\/wp-json\/wp\/v2\/pages\/1023\/revisions"}],"predecessor-version":[{"id":9362,"href":"https:\/\/drmagictruffles.com\/en\/wp-json\/wp\/v2\/pages\/1023\/revisions\/9362"}],"wp:attachment":[{"href":"https:\/\/drmagictruffles.com\/en\/wp-json\/wp\/v2\/media?parent=1023"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}